Frequently Asked Questions
Buyers give an estimated buy time based on how many items you have and how busy the store is. Normally the buy time ranges from 20-30 minutes, but when a store is busy or buyers are working on multiple purchases, the process can take 60+ minutes. For the most accurate estimation, we suggest you call ahead.
No they do not. Our stores are individually owned and operated, and may have different store hours and buying policies. Please check with the store nearest you for details on how to buy.
Our pricing software guides us as to what we should offer for specific items. It proposes an amount that will benefit the customer selling to us, by giving as much compensation for the items as possible, while maintaining a price point that allows other customers to get the financial break they need on the quality items we provide. There is never any obligation associated with our offers. We do what we can to keep our concept a win-win-win for all parties involved.
Even a high-quality item can be turned away when the store is over-stocked in that specific category, or when the item is not in high demand within the store’s customer base. If you have a question, be sure to ask the buyer.
Each store arranges for distribution to one or more charities in their community. Most also have a charity account for customers who decide to make a cash donation to charity. Your donated items will always benefit a charity.
To earn the most out of your things, make sure your items are freshly laundered, in great condition, and in current fashion. Be sure there are no rips or stains, and check for fading or missing buttons. We buy items based on condition, style, inventory levels, and what sells well in our store. Just bring your things in a bin or bag, and we’ll have an offer ready quickly. As an Uptown Insider, you can earn even more for your clothes.
Store policies may vary, but most stores do not have a set maximum. If you have a large number of items to be appraised, we suggest you plan for a longer buy time.
Most items may be sold back to Uptown Cheapskate if they are still in great condition and fit the store’s needs.
In some cases, store inventory or location may affect whether or not your items are purchased. In others, the items may not be fit for selling to Uptown Cheapskate. Asking the buyer to explain why a certain item was not purchased may be a good way to judge if taking your item to another store will be worth your time
Store credit can be used for up to three years. After that point, your account is subject to a monthly maintenance fee, as allowed by law. If you are concerned about your store credit expiring, call the store that is holding the credit account and ask them any question you may have. Find store contact information on the store's page.
Your credit is directly linked to the sales system in the store location where it was earned and is not transferrable
We generally accept women’s size 0-18 or XS – 2XL, and men’s size XS-2X.
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